General Terms & Conditions

Effective date: 21/09/2026

1. General

These General Terms & Conditions apply to all quotations, agreements, transport arrangements, logistics services and other activities performed by:

AeroGround Connect B.V.
a company incorporated under the laws of the Netherlands, having its registered office in Rotterdam, The Netherlands, hereinafter referred to as “AGC”.

By accepting a quotation, placing an order, or using the services of AGC, the customer accepts the applicability of these General Terms & Conditions.

2. Role of AeroGround Connect B.V.

AGC provides freight forwarding, transport coordination, trucking procurement and related logistics services.

AGC acts solely as:

Freight Forwarder and Logistics Service Provider

unless expressly agreed otherwise in writing.

AGC does not act as the performing carrier unless this has been explicitly agreed in writing.

Transportation services are generally performed by independent third-party carriers appointed by AGC.

3. Applicable Freight Forwarding Conditions

All activities performed by AGC are subject to the:

Dutch Forwarding Conditions (FENEX Conditions 2018)

as filed by the Netherlands Association for Forwarding and Logistics.

The FENEX Conditions apply in addition to these General Terms & Conditions and shall prevail in case of inconsistencies regarding freight forwarding activities.

The FENEX Conditions are available upon request and are deemed accepted by the customer upon entering into any agreement with AGC.

4. Services

AGC provides logistics services including, but not limited to:

• International road freight coordination
• Air cargo trucking solutions
• Time-critical transport arrangements
• Transport planning and optimization
• Carrier procurement
• Logistics control tower services
• Shipment coordination and monitoring

AGC reserves the right to appoint suitable subcontractors, carriers and logistics partners for the execution of services.

5. Third-Party Carriers

AGC may engage third-party carriers and service providers.

Such parties operate independently and remain responsible for the execution of transportation services under their own applicable terms and legal obligations.

AGC shall exercise reasonable care in selecting suitable partners but shall not be responsible for:

• Acts or omissions of carriers
• Delays caused by third parties
• Vehicle failures
• Driver availability
• Traffic disruptions
• Operational limitations of third parties

6. Delivery Times and Flight Connections

All loading, transit and delivery times are estimates and are not guaranteed unless expressly agreed in writing. AGC does not guarantee connection to any booked flight.

AGC shall not be liable for costs arising from late delivery or a missed flight, including but not limited to:

• Airline no-show fees
• Airline cancellation or rebooking charges
• Storage or demurrage charges
• Similar charges imposed by airlines, handling agents or other third parties

The customer is responsible for allowing sufficient time between the planned delivery and the acceptance cut-off of the airline or handling agent.

Where a delay is caused by an appointed carrier, AGC will on request assist the customer in pursuing a claim against that carrier. Any compensation is limited to the amount actually recovered from the carrier. Under the CMR Convention, carrier liability for delay is limited to the freight charges.

If the customer requires cover beyond this limit, the customer may request in writing, prior to booking, a declaration of special interest in delivery in accordance with Article 26 of the CMR Convention. Such declaration is subject to acceptance by the carrier and to additional charges.

7. Customer Obligations

The customer shall provide AGC with complete and accurate information required for the execution of services.

This includes, but is not limited to:

• Shipment details
• Cargo description
• Weight and dimensions
• Loading and delivery instructions
• Customs information
• Dangerous goods information
• Security requirements
• Temperature requirements

The customer remains responsible for any consequences resulting from incorrect or incomplete information.

8. Quotations and Rates

All quotations issued by AGC are based on the information available at the time of quotation.

AGC reserves the right to adjust pricing in case of changes including:

• Shipment details
• Weight or dimensions
• Waiting times
• Additional handling requirements
• Fuel surcharge changes
• Carrier price adjustments
• Customs or regulatory requirements

Unless otherwise agreed, quotations are valid for the period stated in the quotation.

9. Additional Charges

Additional costs arising after acceptance of an order may be charged to the customer.

Examples include:

• Waiting time
• Additional loading or unloading requirements
• Storage
• Customs delays
• Cancellation costs
• Changes requested by the customer
• Costs charged by third-party suppliers

10. Liability

AGC’s liability shall be governed by the applicable provisions of the FENEX Conditions.

AGC shall only be liable for damages resulting from attributable failures in the performance of its own obligations.

AGC shall not be liable for:

• Indirect damages
• Consequential damages
• Loss of profit
• Loss of business opportunities
• Contractual penalties
• Airline no-show fees, cancellation charges and storage costs
• Reputational damage

Where liability exists, such liability shall be limited to the maximum amounts stated in the applicable FENEX Conditions.

11. Cargo Insurance

Cargo insurance is not included in AGC’s services unless explicitly agreed in writing.

The customer is responsible for arranging appropriate cargo insurance coverage.

12. Payment Terms

Invoices issued by AGC shall be paid within the agreed payment period.

If payment is not received within the agreed period, AGC reserves the right to:

• Charge statutory interest
• Recover collection costs
• Suspend further services
• Refuse new transport orders

13. Cancellation

Cancellation costs resulting from confirmed transport orders may be charged to the customer.

Cancellation conditions may depend on the applicable conditions of the appointed carrier or service provider.

14. Confidentiality

AGC and the customer shall maintain confidentiality regarding commercial, operational and financial information obtained during their cooperation.

15. Compliance

The customer and AGC shall comply with all applicable laws and regulations, including:

• Transport regulations
• Customs requirements
• Aviation security regulations
• Dangerous goods regulations
• Sanctions and export control regulations

16. Force Majeure

AGC shall not be liable for delays or failures caused by circumstances beyond its reasonable control, including but not limited to:

• Strikes
• Natural disasters
• Governmental actions
• Border restrictions
• Security incidents
• Carrier disruptions

17. Intellectual Property

All systems, processes, tools, software solutions, planning methods and operational concepts developed or used by AGC remain the property of AGC.

The customer shall not reproduce or distribute such materials without written permission.

18. Data Protection

AGC processes personal data in accordance with applicable privacy legislation, including the General Data Protection Regulation (GDPR).

19. Governing Law

These General Terms & Conditions shall be governed by the laws of the Netherlands.

Any disputes shall be resolved in accordance with the arbitration provisions of the FENEX Conditions, unless mandatory law requires otherwise.

20. Final Provision

If any provision of these General Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall remain fully effective.