AeroGround Connect B.V.
Effective date: 03/08/2026
These General Terms & Conditions apply to all quotations, agreements, transport arrangements, logistics services and other activities performed by:
AeroGround Connect B.V.
a company incorporated under the laws of the Netherlands, having its registered office
in Rotterdam, The Netherlands, hereinafter referred to as “AGC”.
By accepting a quotation, placing an order, or using the services of AGC, the customer accepts the applicability of these General Terms & Conditions.
AGC provides freight forwarding, transport coordination, trucking procurement and related logistics services.
AGC acts solely as:
Freight Forwarder and Logistics Service Provider
unless expressly agreed otherwise in writing.
AGC does not act as the performing carrier unless this has been explicitly agreed in writing.
Transportation services are generally performed by independent third-party carriers appointed by AGC.
All activities performed by AGC are subject to the:
Dutch Forwarding Conditions (FENEX Conditions 2018)
as filed by the Netherlands Association for Forwarding and Logistics.
The FENEX Conditions apply in addition to these General Terms & Conditions and shall prevail in case of inconsistencies regarding freight forwarding activities.
The FENEX Conditions are available upon request and are deemed accepted by the customer upon entering into any agreement with AGC.
AGC provides logistics services including, but not limited to:
AGC reserves the right to appoint suitable subcontractors, carriers and logistics partners for the execution of services.
AGC may engage third-party carriers and service providers.
Such parties operate independently and remain responsible for the execution of transportation services under their own applicable terms and legal obligations.
AGC shall exercise reasonable care in selecting suitable partners but shall not be responsible for:
The customer shall provide AGC with complete and accurate information required for the execution of services.
This includes, but is not limited to:
The customer remains responsible for any consequences resulting from incorrect or incomplete information.
All quotations issued by AGC are based on the information available at the time of quotation.
AGC reserves the right to adjust pricing in case of changes including:
Unless otherwise agreed, quotations are valid for the period stated in the quotation.
Additional costs arising after acceptance of an order may be charged to the customer.
Examples include:
AGC’s liability shall be governed by the applicable provisions of the FENEX Conditions.
AGC shall only be liable for damages resulting from attributable failures in the performance of its own obligations.
AGC shall not be liable for:
Where liability exists, such liability shall be limited to the maximum amounts stated in the applicable FENEX Conditions.
Cargo insurance is not included in AGC’s services unless explicitly agreed in writing.
The customer is responsible for arranging appropriate cargo insurance coverage.
Invoices issued by AGC shall be paid within the agreed payment period.
If payment is not received within the agreed period, AGC reserves the right to:
Cancellation costs resulting from confirmed transport orders may be charged to the customer.
Cancellation conditions may depend on the applicable conditions of the appointed carrier or service provider.
AGC and the customer shall maintain confidentiality regarding commercial, operational and financial information obtained during their cooperation.
The customer and AGC shall comply with all applicable laws and regulations, including:
AGC shall not be liable for delays or failures caused by circumstances beyond its reasonable control, including but not limited to:
All systems, processes, tools, software solutions, planning methods and operational concepts developed or used by AGC remain the property of AGC.
The customer shall not reproduce or distribute such materials without written permission.
AGC processes personal data in accordance with applicable privacy legislation, including the General Data Protection Regulation (GDPR).
These General Terms & Conditions shall be governed by the laws of the Netherlands.
Any disputes shall be resolved in accordance with the arbitration provisions of the FENEX Conditions, unless mandatory law requires otherwise.
If any provision of these General Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall remain fully effective.
AeroGround Connect B.V.
Rotterdam, The Netherlands
www.aerogroundconnect.aero